具体描述
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
用户评价
##想读列表清除计划——第二本。好书，值得反复看。有半本书让我有种在读卡耐基的《How to win friends and influence people》续篇的感觉。作者本身是一个psychiatrist，于是阐释问题从神经科学入手，又有非常实际的应用场景以及非常实用的处理步骤。可以说在有些层面彻底改变了交流时的思考角度（当然还有许多要提升的地方）。很赞的书。就好像是之前看了一两年理论，现在开始看实践，又有一种一块一块知识拼图拼起来的感觉。
##Brilliant !(☆_☆)所以留了一些“甜点”给明年，嘿
##1.冷静的人=人，烦燥的人=哺乳动物，暴怒的人=爬行动物。 所以不要在自己生气或他人生气时去尝试“讲道理”，那是真正的鸡同鸭讲。当产生情绪时，第一步是冷静下来（承认->接受->改变）。 2.如果你多去想象下别人的不容易，你对别人的宽容会更多
: F718/G699
##刘未鹏老师推荐的沟通读物。很通俗易懂，连英文都不难读。前面对大脑皮层的科普知识很有用。
##讲的是如何与人沟通。很棒。核心应该是，理解对方到底在想些什么，在担心些什么。可是很大的问题是，很多时候你并不理解对方，这怎么办呢……？
##Just listened.
: F718/G699
##Just listened.