具體描述
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
用戶評價
##上次和z談話試著運用一些...還在實踐中。和h還沒機會實踐，以前幾次的確自己廢話太多瞭.12.16 發聖誕郵件給陶瓷的教授，來個 power thank you. 然後一個教授說有$考慮我的申請，還是奏效瞭？
##想讀列錶清除計劃——第二本。好書，值得反復看。有半本書讓我有種在讀卡耐基的《How to win friends and influence people》續篇的感覺。作者本身是一個psychiatrist，於是闡釋問題從神經科學入手，又有非常實際的應用場景以及非常實用的處理步驟。可以說在有些層麵徹底改變瞭交流時的思考角度（當然還有許多要提升的地方）。很贊的書。就好像是之前看瞭一兩年理論，現在開始看實踐，又有一種一塊一塊知識拼圖拼起來的感覺。
##非常practical的一本書，很多技巧，好的是有很多例子，最後一個section整閤瞭差不多所有技巧，很受用，看完心態也平和多瞭，感覺對於生活中很多自己總是害怕去做的事情都有瞭點兒信心，比如reach out strangers，其實還是有很多技巧可以去做的，當然關鍵還是得臉皮夠厚，願望夠強烈，功課做的夠細緻，纔能真正用好那些技巧，:)
##Brilliant !(☆_☆)所以留瞭一些“甜點”給明年，嘿
##Just listened.
##寫得很具體，很實用，不是泛泛而談。感覺收獲挺大的，在人際交往類書籍中，應該算是上層之作瞭。需要復習，並且轉化到實際的生活中。
##工作和生活上都很有用。
##1.冷靜的人=人，煩燥的人=哺乳動物，暴怒的人=爬行動物。 所以不要在自己生氣或他人生氣時去嘗試“講道理”，那是真正的雞同鴨講。當産生情緒時，第一步是冷靜下來（承認->接受->改變）。 2.如果你多去想象下彆人的不容易，你對彆人的寬容會更多
##Perceiving is believing. Misperceiving is deceiving. And worse yet, prevents achieving.‖ U know it's okay to be afraid.‖ It doesn't take long for me to get fed up with this kind of book. What a shame.