具体描述
To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations.Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them. In "Subject to Change: Creating Great Products and Services for an Uncertain World", Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can - and should - use customer experiences to inform and shape the product development process, from start to finish.
用户评价
##这本书还是挺受用的。很薄，做设计、产品的不妨看看。句句有力。 ——“要学会同理心，真正的理解用户。” ——"真实的体会到用户使用软件时的情景，给出一个漂亮、互补、完美的解决方案。" ——"手机、Web、客户端不同层面的合理分工可以让每一个接触点发挥优势，去掉不合适...
评分公司内部的工作论坛讨论这本书，想到自己现在公司的工作感受，有感回帖了下面的内容，现在此备份一下。 --------分割线------------------- 这本书买了已经快两年了，书的内容已经忘得差不多。 因为工作的关系，这些年看的设计的书，比单纯技术的书多得多，看多了觉得都...
评分 评分 评分##我的本科毕业设计，做的是餐馆设计流程。基本思路是，根据现有的餐厅风格特征进行整理分析概括，得出什么特征定位的餐厅，适合用什么元素和风格。然后设计师在得到客户需求之后，根据要求，列表查询，设计的基本定位即刻一目了然。 当时的结果自认为还挺满意，起码可以自圆其...
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